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Lyrics:

[A tense, driving bassline. Cold, repetitive synth-organ stabs. Vocals delivered in a deadpan, monitored monotone that occasionally breaks into frustration.]

[Verse 1]
My every word is tracked and timed
A scripted world, pre-defined
They listen in to grade my tone
I'm just a voice on the telephone

[Verse 2]
The manager says "Hit your KPIs"
A hollow look behind his eyes
A caller screams, I must stay calm
My soul's worth less than a service balm

[Chorus – Music becomes more agitated, bassline more aggressive]
Quality Assurance... measuring the dread
Every single thing I say is hanging by a thread
Quality Assurance... a number on a screen
The most inhuman system you've ever seen

[Verse 3]
I hinted that the fee was steep
Now promises they can't all keep
Now Compliance want a word with me
For a moment of honesty

[Chorus]
Quality Assurance... measuring the dread
Every single thing I say is hanging by a thread
Quality Assurance... a number on a screen
The most inhuman system you've ever seen

[Bridge – Music strips back to a paranoid bass pulse and a single high-hat]
They're listening... they're always listening...
For a sigh, for a pause, for a stray word said...
My desk is a cage, my headset is a lead...

[Outro – Voice grows numb, music fades into static and a dial tone]
Next call please...
Next call please...
Next call...

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Notes:
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Quality Assurance

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PHANTOM ARCHIVE: COMPONENT TRACKS & TAKES